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IEX TotalView Workforce Management (WFM) software provides a centralized platform for optimizing the performance of your contact center. It helps your center forecast and plan more accurately and schedule more effectively. It supplies real-time information to let you better manage the performance of your people and your.

NICE Systems is the leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data – from telephony, web, email, radio, video and other data sources

NICE SmartCenter™ - Optimizing Customer Dynamics

An integrated suite of targeted business solutions and best-in-class capabilities, NICE SmartCenter provides contact centers the ability to take charge of their Customer Dynamics and maximize the value of their customer interactions. It does this by capturing customer and business intent, analyzing this intent to reveal insights and applying these insights to positively impact results.


In today's customer-driven economy, your business success may rest in your contact center. Your customer interaction center is where your current and potential customers experience first-hand your services, your products and your brand. As a result, quality assurance is the focal point of any successful contact center and any thriving enterprise.

The industry-defining combination of Verint and Witness creates the market’s broadest portfolio of solutions that optimize workforce, contact center and enterprise performance to deliver a compelling customer service advantage.

This award-winning portfolio includes:
  • Quality monitoring
  • IP recording
  • Speech and data analytics
  • Performance management
  • Contact center and enterprise workforce management
  • Learning and eCoaching
  • Customer feedback management
  • A full range of strategic professional and consulting services